Introduction
This programme is designed to improve participants’ ability to communicate effectively over the phone and achieve better telemarketing results. It covers customer engagement, product presentation, objection handling, and closing techniques in a structured and professional manner.
Learning Objectives
- Build confidence in telephone communication and customer engagement
- Learn effective telemarketing techniques and call structure
- Handle objections professionally and persuasively
- Improve conversion rates through stronger closing approaches
Target Audience
Telemarketers, sales teams, business development staff, customer contact centre personnel, and employees involved in outbound customer communication.
