Introduction
This programme introduces participants to a human-centred approach to innovation and problem-solving. It focuses on understanding user needs, redefining problems, generating creative ideas, and developing practical solutions that add value to customers and organizations.
Learning Objectives
- Understand the principles and process of design thinking
- Learn how to identify customer pain points and unmet needs
- Apply ideation techniques to generate innovative solutions
- Improve problem-solving through a structured creative approach
Target Audience
Executives, managers, team leaders, product teams, service teams, and professionals involved in innovation, process improvement, or customer experience.
