Privacy Policy

Effective Date: 10 December 2025

Creativewise Sdn Bhd (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our digital marketing services, or interact with us in any way.

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

When you access our website or engage our services, we may collect the following types of information:

Personal Information

Name, email address, phone number, billing address, company name, job title, and other details you provide through forms, inquiries, or service registration.

Payment Information

Credit/debit card details, online banking information, and billing data processed securely via our third-party payment gateway providers.
We do not store full card details on our servers.

Service Usage Information

Details of the services you subscribe to, consultations attended, project requirements, and communication records.

Technical Information

IP address, browser type, device type, operating system, cookies, pages visited, and other analytics or usage data.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process service requests, registrations, and payments.
  • To deliver digital marketing, web development, training, and consulting services.
  • To communicate regarding schedules, updates, support, or service announcements.
  • To send invoices, receipts, proposals, and other account-related documents.
  • To improve our website, services, system performance, and customer experience.
  • To comply with legal, regulatory, and operational requirements.

3. Payment Security

All online payments are processed through secure third-party payment gateways.
We do not retain, store, or have access to your complete payment card information.

4. Cookies & Tracking

We may use cookies and similar tracking technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve site functionality
  • Customize content and marketing

You may disable cookies in your browser settings, but certain features of the website may not function correctly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.
However, we may share your data with:

Service Providers

Payment processors, IT vendors, marketing tools, analytics platforms, and partners who assist in delivering our services.

Legal Requirements

When required to comply with law, regulation, legal proceedings, or government requests.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Fulfill legal or regulatory requirements
  • Resolve disputes and enforce agreements

7. Your Rights

Subject to applicable laws, you may:

  • Access, update, or correct your personal information
  • Request deletion of your data
  • Withdraw consent to data processing
  • Opt out of marketing communications

Requests may be sent to admin@creativewise.com.my.

8. Data Protection

We implement strict technical and organizational measures to protect your information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss or destruction

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external sites.

10. Children’s Privacy

Our services are intended for adults and business professionals.
We do not knowingly collect personal data from individuals under 13 years old (or applicable legal minimum age).

11. Updates to This Policy

We may revise or update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Creativewise Sdn Bhd
E-8-13, Koi Suites Condominium, Jalan Pinggiran Mas
Taman Mas Langat
47130 Puchong, Selangor

Email: admin@creativewise.com.my
Phone: 016-9024321 / 012-9758108
Website: https://creativewise.com.my